Returns & Exchanges
At Woolroom, we want you to be completely satisfied with your natural sleep experience, which is why we offer a 30-day return window for most items. If your wool product doesn't provide the comfort you expected, our team is here to help you find the right solution or process a full refund.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Package Your Item
Place the unused item in its original packaging, ensuring all tags are attached and the product is securely sealed to prevent damage during transit.
Ship It Back
Print your prepaid shipping label from the portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing