Frequently Asked Questions
Everything you need to know about our natural wool bedding and sleep solutions.
What are the benefits of sleeping with wool bedding?
Wool is a natural temperature regulator that manages moisture and heat, keeping you cool in the summer and warm in the winter. It is also hypoallergenic and resistant to dust mites.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
Can I wash my wool products in a washing machine?
Many of our products are machine washable on a delicate wool cycle using wool-specific detergent. Please check the specific care label on your product for exact instructions.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Additionally, our mattresses and select protectors come with a 100-night sleep trial.
Are your wool products ethically sourced?
Yes, we exclusively use traceable, high-quality wool sourced from farmers who adhere to strict animal welfare and environmental standards through our Wool ID program.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery estimates are calculated at checkout based on your destination.